Last updated June 3, 2019
Thank you for your purchase. We strive to ensure that every customer of ours is happy with their purchase. However, if you are not completely satisfied for any reason, let us know, and we'll work together to ensure that we reach a fair resolution, up to a complete refund of your purchase price. Special conditions apply to custom, customized, and personalized items. Please see below for more information on our return policy.
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at email@example.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
1915 Creek Knl
San Antonio, TX 78253
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when we process your return.
For defective or damaged products, please contact us at the email or phone number below to let us know the situation.
If you have any questions concerning our return policy, please contact us at firstname.lastname@example.org or +1 409-210-3474.